Question 1

Troubleshooting 🛠️

Accepted Answer

Quick Reference Table of Common Issues

| # | Issue | Quick Fix | | ---- | | 1 | Didn't receive verification code | Check spam folder 📧, ensure correct phone number 📱, click Verify again 🔄 | | 2 | "Invalid code" error | Use the latest 6-digit code 🔁, request new code if expired 🕒 | | 3 | Creative generation failed | Retry later 🔄 or contact support 💬 | | 4 | Ad content needs tweaks | Use AI chat to edit 🎨 or regenerate 🆕 | | 5 | Payment failed | Double-check card info 💳, try another card, or call bank ☎️ | | 6 | Need to change live campaign | Contact support ASAP 📞 | | 7 | Pause/cancel campaign | Reach out to support 🛑 | | 8 | Need invoice/receipt | Check email 📧 or ask support 🗂️ | | 9 | Remove/update card | Account Settings → Payment Methods 🏦 | | 10 | Campaign ended – what next? | Duplicate or create new campaign 🔁 based on insights |

Below are detailed solutions and answers to frequent scenarios:

1. I didn't receive the verification code (OTP) via email or SMS.

If you're signing up or verifying contact info and the code hasn't arrived:

Email: Check your spam or junk folder. The sender will be something like support@adwave.com. If not received, ensure you typed your email correctly. Click Verify again to send a new code.
SMS: Make sure the phone number entered is capable of receiving texts and includes the country code (e.g., +1). If still missing, rely on the email code—it's the same.

2. My verification code says "invalid" wh

Question 2

Payment & Launch (Step 4) 💳🚀

Accepted Answer

Quick Overview ⚡

✔️ Verify Contact Info: If not signed in, confirm email & phone via OTP.
💳 Enter Card Details: Use a new or saved card (Stripe secure form).
💾 Optionally Save Card: Tick "Save for future payments".
🧾 Review Charge: Confirm total matches your campaign budget.
🔘 Submit Payment: Click Pay / Launch Campaign and wait.
🎉 Success: You'll see a confirmation page and email receipt.
🕐 Status: Campaign marked Upcoming until the start date, then Running.

The final step is to enter payment information and confirm your campaign. Once payment is completed, Adwave will schedule your ad for delivery on the dates you set and begin the final rendering process. Here's what to expect on the Payment page and how to successfully launch your campaign:

Contact Information Verification

If you are not already signed in, the payment step will first require you to verify your contact info. You'll see fields for Email and Phone Number and a button to "Verify Contact Info". Enter the requested info; Adwave will send a code to each and prompt you for verification. Once verified, the payment form becomes enabled.

Payment Method – Credit or Debit Card

Adwave uses Stripe for secure payment processing.

New Card: Enter Full Name on Card, Card Number, Expiration, CVC, and Billing ZIP.
Saved Card: Select a previously saved card. You can store multiple cards and choose which to use.

Question 3

Creating an Ad Campaign (Step 1) 🚀

Accepted Answer

Quick Overview 🗺️

🎬 Start New Ad: Click Create Ad / New Campaign.
🌐 Enter Website URL: Paste full https:// address & click Generate Ad.
🤖 AI Content Analysis: Adwave scrapes your site and builds a video.
⏳ Generation in Progress: Watch progress spinner while AI works.
💾 Creative Saved: Draft creative auto-saved to your account.
▶️ Proceed to Preview: When ready, you'll move to the Customize step.

Adwave simplifies the process of creating digital video ads by leveraging your existing website content and AI. The general workflow for creating a new ad campaign involves several stages. In this section, we cover the first stage: initiating a new ad Creative (the ad content) by providing your website URL. Subsequent sections cover customization, targeting, and payment.

1. Start a New Ad

To create a new campaign, look for a "Create Ad" or "New Campaign" button on your dashboard or the Adwave homepage. If you are not logged in, Adwave's public homepage may allow you to begin the ad creation process directly by entering your website URL. If you are logged in, ensure you have selected the correct account (personal or team) in which to create the campaign.

2. Enter Your Website URL

You will be prompted to enter the URL of the website or page you want to advertise. This should be the site that contains information about your business, product, or whatever you're advertising. Once you provide the URL, cl

Question 4

General Frequently Asked Questions (FAQ) ❓

Accepted Answer

Below are quick answers to the questions we hear most often. If you don't see what you need, check the Troubleshooting guide or reach out to support.

What is Adwave?

Adwave is an AI-powered platform enabling small businesses to quickly and affordably create and launch professional TV ads.

How does Adwave work?

Simply provide a website URL and basic business info; Adwave's AI scrapes your site, builds a polished 30-second video, and lets you preview, adjust, and launch within minutes.

What does it cost to run an ad on TV?

Campaigns start at $50. You choose the total budget and Adwave paces it automatically—never spending beyond what you set.

Do I need any video production experience?

No. Adwave is intuitive and user-friendly—no video editing or production experience required.

Where do my ads run?

On major streaming services and channels (e.g., NBC, Fox, ESPN, Discovery) watched by your target audience.

Can I preview and edit my ads before they air?

Yes. Use the chat-based editor to tweak images, music, text, colors, voice-over, and more before launch.

Can I upload my own images?

Absolutely. Drag-and-drop a file or paste an image URL directly into the chat panel to replace visuals in any scene.

How long do edits take to process?

Each edit request kicks off a background render job and typically finishes in 1–2 minutes. You'll see a spinner until the new preview is ready.

Can I target specific customers or locations?

Yes—choose

Question 5

Setting Your Targeting & Schedule (Step 3) 🎯

Accepted Answer

Quick Overview 📅

📍 Choose Location: Local (address + radius) or National.
🗓️ Set Dates: Pick future Start Date and later End Date.
💰 Set Budget: Minimum $50; higher budget = more reach.
🔍 Review & Continue: Double-check all fields, then click Next: Payment.

After finalizing the ad creative, the next step is to configure campaign settings – where, when, and how long your ad will run, and how much you will spend. On the Campaign Settings page, you'll find a form to specify targeting and scheduling options for your ad campaign.

Geographic Targeting

Choose whether you want to target your ad Locally or Nationally.

Local Targeting: If your business or audience is concentrated in a specific area, select the local option. You will then input a Street Address and a Radius around that address (in miles) that you want the ad to cover. Only viewers within that geographic circle will be shown your ad. Ensure the address is accurate – after entering, Adwave may internally geocode it to apply the targeting. You'll also specify the radius; Adwave allows choosing a radius in miles (there may be a minimum or default radius like 5 miles).
National Targeting: If your audience is broad or not location-specific, choose the national option. No address or radius is needed – the ad will be eligible to display to viewers across the country. *(“National” means the country of your account. For multi-country reach, c

Question 6

User Registration & Onboarding

Accepted Answer

Quick Overview 🚀

📝 Sign Up: Provide email & phone, agree to terms, and click Continue.
🔐 Verify Identity: Enter the 6-digit OTP sent to both email & SMS.
🎉 Account Created: A personal workspace is automatically provisioned for you.
🔑 Optional Password: Set a password after your first login if desired.
🔄 Logging In Later: Use email+password or request a new login code.
🤝 Joining a Team: Click an invitation link to sign up or log in and accept.
👤 Personal vs 👥 Team Accounts: Personal = solo & non-deletable; Team = collaborative & manageable.

Sign Up Process

To start using Adwave, you need to create an account. On the sign-up page, you will be asked to enter your email address and phone number, and agree to the Terms of Service and Privacy Policy. After clicking Continue, Adwave will send you a 6-digit verification code (OTP) to both your email and phone via SMS for security. Enter this code in the verification field. Once verified, your new account is created and you'll be automatically signed in. By default, Adwave creates a personal account just for you when you sign up – this is your individual workspace where you're the only member initially.

Password Setup (Optional)

Adwave uses passwordless login by default, meaning you can sign in with a code sent to your email/phone. However, after your first login, you have the option to set a password for convenience. On the post-signup conf

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