General Frequently Asked Questions (FAQ) ❓

Below are quick answers to the questions we hear most often. If you don't see what you need, check the Troubleshooting guide or reach out to support.

What is Adwave?

Adwave is an AI-powered platform enabling small businesses to quickly and affordably create and launch professional TV ads.

How does Adwave work?

Simply provide a website URL and basic business info; Adwave's AI scrapes your site, builds a polished 30-second video, and lets you preview, adjust, and launch within minutes.

What does it cost to run an ad on TV?

Campaigns start at $50. You choose the total budget and Adwave paces it automatically—never spending beyond what you set.

Do I need any video production experience?

No. Adwave is intuitive and user-friendly—no video editing or production experience required.

Where do my ads run?

On major streaming services and channels (e.g., NBC, Fox, ESPN, Discovery) watched by your target audience.

Can I preview and edit my ads before they air?

Yes. Use the chat-based editor to tweak images, music, text, colors, voice-over, and more before launch.

Can I upload my own images?

Absolutely. Drag-and-drop a file or paste an image URL directly into the chat panel to replace visuals in any scene.

How long do edits take to process?

Each edit request kicks off a background render job and typically finishes in 1–2 minutes. You'll see a spinner until the new preview is ready.

Can I target specific customers or locations?

Yes—choose Local (address + radius) or National targeting. Demographic optimization is handled automatically behind the scenes.

How do I measure ad performance?

A real-time dashboard shows total views, spend vs. budget, cost-per-view (CPV), daily reach charts, and—if local—an interactive map.

Are there industry-specific templates?

Yes. Adwave provides layouts and messaging tuned for retail, hospitality, real estate, healthcare, professional services, and more.

What's the default budget and schedule if I skip those fields?

The settings page pre-fills $100 and a two-week run starting tomorrow. You can override both before payment.

How quickly can I get started?

You can generate an ad in about two minutes and launch a campaign in under ten.

What kind of businesses typically use Adwave?

Mostly small-to-medium local businesses—retail shops, restaurants, realtors, clinics, and service pros—plus growing e-commerce brands.

Do you offer assistance or support?

Yes—chat, email, and phone support are available. We're happy to walk you through any step.

Can I run multiple campaigns simultaneously?

Yes—create as many campaigns as you like; each is managed and billed separately.

Is there a minimum or maximum length for ads?

Ads are 30 seconds by design—proven optimal for attention and message clarity.

What payment methods does Adwave accept?

All major credit/debit cards via Stripe; you can store multiple cards and set a default.

Do you save my card information?

Only if you opt-in by checking "Save this card for future payments." Saved cards are vaulted securely in Stripe and can be managed in Account Settings → Payment Methods.

Can I cancel or modify my campaign once it's live?

Core settings (targeting, budget, dates) lock after payment. Contact support to pause or cancel; substantial changes usually require a new campaign.

Why can't I generate more ads today?

Un-signed-in visitors are limited to a set number of creative generations per day as an anti-spam measure. Log in or wait 24 hours to try again.

I didn't receive my verification code—what do I do?

Check email spam/junk and SMS inbox, then request a new code. Only the latest code is valid.

Why does my verification code say "invalid"?

It's likely expired or you entered an older code. Request a fresh one and enter the newest 6-digit number exactly.

What happens if ad generation fails?

Retry later—most errors are temporary—or contact support with your URL so we can investigate.

My payment failed—how can I fix it?

Double-check card details, ensure funds are available, and complete any 3-D Secure pop-ups. Trying another card or calling your bank often resolves the issue.

How do I get a receipt or invoice?

A receipt email is sent automatically after payment. Can't find it? Ask support and we'll resend.

How do I update or remove a saved payment method?

Go to Account Settings → Payment Methods to add, delete, or change your default card.

Are ads clickable?

Yes—the video is clickable and will direct viewers to your website or chosen landing page.

Can I sign in with Google or other social accounts?

Yes—if social login is enabled for your workspace, click "Continue with Google" on the sign-in screen to use OAuth instead of email/SMS.

Still have questions? Contact support and we'll help you out! 🤝

Updated on: 13/06/2025